Support Center

Get help with Smart 8D AI

Email Support

Get help via email. We typically respond within 24 hours.

support@semiqms.com

Getting Started

How do I create my first 8D report?+
After signing in, click 'New Report' in the dashboard. Fill in the problem description, then use the AI assistant to help complete each D-step. The AI will guide you through the 8D process step by step.
What authentication methods are supported?+
We support email/password sign-in and GitHub OAuth. Sign in with your email and password, or click the GitHub button on the login page to authenticate with your GitHub account.

AI Analysis

How accurate is the AI analysis?+
Our AI is trained on industry-standard 8D, A3, and VDA methodologies. However, AI analysis is an assistive tool - always review and validate results using your engineering expertise. The AI helps identify gaps and suggests improvements, but final decisions should be made by qualified quality engineers.
What data does the AI use for analysis?+
The AI analyzes only the content you upload in your reports. We do not use your reports to train general-purpose models. All analysis is performed on-demand and your data remains private. See our Privacy Policy for details.

Reports & Data

How do I export reports?+
Open any report and click the 'Export' button in the top toolbar. You can export as PDF (for printing/sharing) or as a Word document (.docx). Word export includes all 8D sections, attachments, and the fishbone diagram. Word export requires the Starter plan or above.
Can I import existing 8D reports?+
Yes. When creating a new report, use the multi-document upload to attach source documents. Supported formats: PDF, Word (.docx), Excel (.xlsx, .xls), plain text (.txt), and JSON (.json). The AI will extract content from the uploaded files to populate your 8D report.
What happens if I delete a report?+
Report deletion is permanent and cannot be undone. Make sure you've exported any reports you want to keep before deleting them.

Technical Issues

The page is loading slowly or not responding+
Try refreshing the page (Ctrl+R or Cmd+R). Clear your browser cache if issues persist. If problems continue, contact support@semiqms.com with your browser and OS information.
I'm getting authentication errors+
Ensure you're using the correct email address. Try resetting your password from the login page. Clear browser cookies if you're switching between accounts. GitHub OAuth users should ensure their GitHub account is active and that they've granted access during login.
Data is not syncing across devices+
Reports sync automatically. If you don't see updates, refresh the page. Ensure you're logged into the same account on all devices. Check your internet connection. If sync issues persist, contact support.

Additional Resources

Legal & Policies

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